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"Telling may achieve compliance, but it does not achieve ownership." Carolyn Taylor

Today's tip continues our conversation about creating cultures of accountability following our Masterclass with culture management sage Carolyn Taylor last week at Tenfold Australia. When a deliverable is missed we often focus on the failures of the person delivering on the promise when in fact the problem may relate to how the task was positioned with them in the first place. As per today's quote, if we tell someone to do something they are far less likely to own the outcome, compared to being asked. "The process of asking for the other person's views transforms the act of asking into a commitment conversation" says Carolyn in her new book Accountability@Work. She suggests the Asker poses questions like... 💡 Do you think that is possible? 💡 Can you see any flaws in my thinking? 💡 What could we do to achieve this? Other questions to consider include: 💡 Who else may be involved you need to check with before saying yes? 💡 If you are saying yes to this what do you need to deprioritise? 💡 How can I best support you in delivering this outcome? 💡 Would it be helpful if I checked in half way to see if all is on track? 💡 Is it clear why this deliverable is important to us both? Throwing in just one or two of these questions before someone makes a promise to deliver on a request will dramatically improve the likelihood of success. Remember to ask not tell and then use qualifying questions such as those above. The small amount of extra time this takes will save you countless hours of frustration caused by missed deadlines and broken promises.