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“If your people aren’t informed by you, there’s a good chance they will be misinformed by others.”

- Patty McCord


When building Netflix with Reed Hastings one thing became very clear to Patty McCord…


Ensuring clear, continuous communication about the context of the work to be done.


That’s the job of a manager! That’s it.


Procedures, policies, permissions etc just get in the way.


“The more time managers spend communicating and elaborating and being transparent about the job to be done, about the challenges the business is facing and the larger competitive context, the less importance policies, approvals and incentives are” says Patty.