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"If you bite someone’s head off the first time they bring bad news, that will kill..."

"If you bite someone’s head off the first time they bring bad news, that will kill the psychological safety pretty quickly." Harvard Professor Amy C. Edmondson Leaders in growing numbers understand why psychological safety is so important within their organisations. The research is clear that psychological safety improves team engagement, increases innovation and enhances learning. However all the great efforts to build psychological safety can be undone by how managers respond when under pressure. Biting someone's head off is an extreme response to hearing bad news, but the response can be far more subtle and result in the same loss of psychological safety. The manager may simply change the subject or shut down the conversation. They may disagree with you or provide an alternative explanation. Even if they do this 'nicely' it can come across as though they haven't really heard you. Edmondson breaks down psychological safety into three components as follows. Trust + Respect + Care Not listening doesn't mean you don't trust somebody but it can make the other person feel like you don't respect them and/or care. All three are necessary in psychologically safe environment.