"Don’t assume people are stupid. Assume instead that if they are doing stupid things, they are either uninformed or misinformed."
AMEN! Thank you Patty.
Central to the success of Netflix was crystal clear and continuous communication from managers to their teams.
Every single employee was expected to understand the business, but here’s the twist.
Instead of focusing on the employee if they got something wrong, the focus was first on their manager.
Too often we blame the person when things go wrong, not looking upstream to the source of the issue.