“Cynicism is a cancer. It creates a metastasizing discontent that feeds itself, leading to smarminess and fueling backstabbing.” Patty McCord
Criticism in organisations, when done well, helps to create a high performance environment.
Cynicism, no matter how you do it, destroys high performance.
To minimize cynicism it is crucial that upper management share openly about the challenges and opportunities the business is facing.
“Half truths breed contempt” says Patty based on her experience at Netflix, and contempt leads to cynicism.
The truth will not always set you free but it will promote a culture where employees trust that management is keeping them informed and treating them like the adults they are.